Acceptance
These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and Autonowmy Technology Pvt Ltd ("Autonowmy", "we"), a private limited company registered in India with its office in Noida, Uttar Pradesh.
By accessing autonowmy.com, requesting a walkthrough, registering for any pilot, or using the platform, you accept these Terms. If you do not accept them, do not use the service.
If you accept on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization throughout.
The service
Autonowmy provides a cloud-based platform for autonomous operations — Per-Operation Agents that read your operational data, reason over a continuously-updated knowledge graph, and take action under an autonomy dial your team configures.
The service includes:
- The hosted platform reachable at customer-specific endpoints (the "Platform")
- Documentation, runbooks, SDKs and connector libraries
- Support according to your subscription tier
- Forward-deployed engineering assistance during onboarding pilots, as scoped in the Order Form
We may add, modify, or deprecate features. Material removals affecting your active workflows are notified at least 60 days in advance.
Your account
You are responsible for maintaining the confidentiality of credentials issued to your users, for the activity that occurs under those credentials, and for using the Platform's role-based access controls appropriately. You must notify us promptly at allison@autonowmy.com of any unauthorized use or security incident affecting your account.
Each user account is for a single named individual. You may reassign accounts when a user leaves your organization; you may not share active credentials across people.
Your data, your ownership
You retain all right, title, and interest in the data you submit to the Platform — operational telemetry, tickets, documents, configurations, and any data the Platform reads through connectors at your direction (collectively, "Customer Data").
We claim no ownership of Customer Data. Our use of Customer Data is limited to what is necessary to provide the Platform and is governed by the Data Processing Agreement.
License grant
To you, from us
Subject to your compliance with these Terms and payment of fees, Autonowmy grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during the subscription term for your internal business operations, by the user count and feature scope specified in your Order Form.
To us, from you
You grant us a limited, non-exclusive, royalty-free license to process Customer Data solely to provide and improve the Platform for your benefit. We may use de-identified, aggregated metrics about platform usage for our own operations (uptime, billing, capacity planning) — never to disclose your identity or rebuild your data.
Feedback
If you provide feedback, suggestions, or feature requests, you grant us a worldwide, perpetual, royalty-free license to use that feedback to improve our products. We will not name you publicly without your written consent.
Acceptable use
You agree not to, and not to permit any user to:
- Use the Platform for any unlawful purpose or in violation of any applicable law
- Reverse engineer, decompile, or attempt to derive source code (except where law expressly permits)
- Use the Platform to send unsolicited commercial communications (spam)
- Use the Platform to process Personal Data of EU/UK/India data subjects without a signed DPA in place
- Resell, rent, lease, or provide the Platform as a service to third parties without our written consent
- Bypass authentication, access controls, rate limits, or quota mechanisms
- Upload malicious code, run unauthorized penetration tests, or attempt to compromise other tenants
- Use the Platform to make decisions producing legal or similarly significant effects on individuals without appropriate human oversight (the autonomy dial is provided for this reason)
Fees & payment
Fees are specified in your Order Form. Unless otherwise stated:
- Subscriptions are billed annually in advance
- Pilots are scoped and priced separately
- All fees are exclusive of applicable taxes (GST, VAT, withholding) which are your responsibility
- Invoices are payable net-30 from the invoice date
- Past-due amounts may accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower
Either party may dispute an invoice in good faith by giving notice within 15 days; both parties will work to resolve disputes promptly.
Confidentiality
Each party may receive information of the other that is marked or reasonably understood to be confidential ("Confidential Information"). Each party will protect the other's Confidential Information with the same care it uses for its own (and at least reasonable care), use it only to perform under these Terms, and not disclose it except to employees, advisors, and sub-processors bound by confidentiality.
Confidential Information does not include information that is publicly known, independently developed, lawfully received from a third party without restriction, or required to be disclosed by law (with prompt notice where lawful).
Warranties
We warrant that:
- The Platform will materially conform to its published documentation
- We will use commercially reasonable, industry-standard security measures (see the Security & Trust page)
- Our personnel are bound by confidentiality obligations
You warrant that you have all rights, consents, and authority necessary to provide Customer Data to the Platform and to allow us to process it as instructed.
Disclaimers & limitation of liability
EXCEPT AS EXPRESSLY WARRANTED ABOVE, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
The Platform makes predictions and recommendations based on the data and configuration you provide. AI outputs may be incorrect. Your team is responsible for setting the autonomy dial appropriately and for reviewing actions taken in autonomous mode.
Indemnification
By us: we will defend you against any third-party claim that the Platform, as provided by us and used in accordance with these Terms, infringes the third party's intellectual property rights. We will pay damages finally awarded or agreed in settlement.
By you: you will defend us against any third-party claim arising from (a) Customer Data you provide, (b) your or your users' breach of these Terms, or (c) your use of the Platform's outputs in ways inconsistent with the documentation.
Indemnification requires prompt notice of the claim, sole control of the defense by the indemnifying party (with reasonable cooperation by the other), and no settlement without consent of the indemnified party that admits liability.
Term & termination
These Terms remain in effect until terminated. Either party may terminate for material breach not cured within 30 days of written notice. Either party may terminate immediately on bankruptcy, insolvency, or similar event of the other.
On termination:
- Your access to the Platform ends
- We return or delete Customer Data within 30 days, except where law requires longer retention
- You pay any fees accrued through the termination date
- Sections relating to confidentiality, ownership, disclaimers, limitation of liability, indemnification, and governing law survive
Governing law & jurisdiction
These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts of New Delhi, India have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or Confidential Information.
The parties first attempt to resolve disputes through good-faith negotiation. Unresolved disputes are referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in New Delhi, in English, before a single arbitrator agreed by the parties or appointed under the Act.
General provisions
Entire agreement
These Terms, together with any Order Form, MSA, and DPA referenced, are the entire agreement and supersede any prior agreement on the same subject. In case of conflict, the order of precedence is: Order Form > MSA > DPA > these Terms.
Assignment
Neither party may assign these Terms without the other's consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, on written notice.
Notices
Notices to us are sent to allison@autonowmy.com with a postal copy to our registered office in Noida. Notices to you are sent to the contact details on your Order Form.
Force majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable control (acts of God, war, pandemics, governmental action, internet outage of a major provider).
Severability & waiver
If a provision is held unenforceable, the remainder remains in effect. A waiver is effective only in writing and does not waive future enforcement.
Updates to these Terms
We may revise these Terms. Material changes are notified at least 30 days before they take effect; continued use after the effective date constitutes acceptance. Customers under a signed MSA are not subject to such changes during their contract term.
Contact
For questions about these Terms, contract negotiation, or to provide notice:
- Legal & contracts — allison@autonowmy.com
- Registered office — Autonowmy Technology Pvt Ltd, Noida, Uttar Pradesh, India